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Proven Results
Serviam's support teams have a proven ability to reduce expenses and enhance service for business technology.
Solve your most complex business technology challenges.
Serviam's name is Latin for "I will serve," and we do everything it takes to make sure you get the most out of your vendor relationships and budget.
We conquer the mountains of work needed to optimize your technology solutions while you and your team stay focused on your business goals. Here are just a few examples of the industries we serve and the results our clients experience. To read more about each industry, download the case studies below.
Residential Services
Over the course of our 10-year partnership, a nationwide residential services firm cut its spending with a vendor in half and reduced their annual commit by $840K while still making forward strides in their technological capabilities.
Download Residential Case Study
Financial Services
To pave the way for a firm's migration to SD-WAN, Serviam negotiated a renewal agreement for their MPLS network, resulting in 20% cost savings, bandwidth upgrades for several locations, and the flexibility to transition services to SD-WAN with no termination liability.
Healthcare
Through our partnership, a Regional Healthcare Provider was able to increase network speed by 10x at all locations while also receiving 8.9% annual savings on costs. This network refresh resulted in enhanced patient experience and staff productivity.
Transportation and Logistics
Serviam partnered with a transportation services company to assess their billing history, contracts, and infrastructure. Then, we built an IT roadmap that refreshed 41% of their network and increased bandwidth connectivity 4X at over 170+ sites. We also helped migrate over 9,000 users from a traditional PBX environment to a hosted voice cloud solution. Through this partnership, the client is saving over $2.5 million annually.
Testimonials
“We were able to sell our service and implement it, and we didn’t have to scale our internal resources. They enabled a service and enabled us to scale our business.”
- CEO of Internet Solutions Provider
“They make my job easier. I think I could pretty much sum it up with that. If I have a problem. They just take care of it.”
- Dir of IT for Financial Services Firm
“They’re not just an agent who’s writing orders and sending out RFP’s. They’re actually saying, ‘Here’s how we’re going to negotiate more favorable terms…We like this ROI better…This is a better provider…We’ll make less money, but it’s going to be a better company for you.’ They’re like an extension of my IT department that doesn’t cost me anything. The rest are just agents.“
- CFO of International Hospitality Group
“They know how to navigate that back end of the big bureaucracy. They know the prices. They know what the market is bearing. They know what to push on and what to let go of, versus me just going ‘price, price, price.’ They made the deal negotiation really seamless for us. I didn’t have to get my hands dirty at all. And there were real, substantial savings. It wasn’t a waste of time where we were saying, ‘Oh, we’re going to save $500 a month.’ We were saving thousands of dollars. For example, we were in a cage in a data center where we were paying our provider $17K a month. Now it’s down to $7K.”
- Dir of IT for Residential Services Company
“Serviam is a partner that provides impeccable service and support. I’ve worked with them on a number of high-profile projects over the past five years. They quickly understand timelines, financials, and other factors to get the job done.”
– Technical Support Analyst (Network Engineering), Transportation Services Company
More Client Case Examples
Complex Regulated Deal
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Nationwide client had several PRIs across multiple states on multiple contracts, most of which were expired.
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Negotiated a renewal agreement that provided the client with several benefits.
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Agreements were bridged to avoid a large increase in monthly rates.
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Existing rates were secured for a non-standard 18-month term.
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Gained ability to turn down some of the PRIs during the renewal term.
Commitment Shortfall
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Client built up a cumulative contractual shortfall in excess of $400k.
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Client’s network had significantly more capacity than needed due to business downturn and the original network being over-engineered.
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Renegotiated a contract which provided client with significant benefits.
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Reset commitment to a reasonable level, and carrier agreed to forgive the shortfall.
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Terminated unnecessary services and unused capacity.
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Obtained price reductions for the remaining services.
TLA Negotiation
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Negotiated TLA down to 15% of the original demand from the carrier.
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Allowed the client to move to a new carrier and take advantage of new technology a year earlier than expected.
Dispute Resolution
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Multiple issues (on both carrier and client side) caused a 6-month delay in the implementation of a multi-site, MPLS network.
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Project managed a creative resolution of the implementation issues and negotiated with the carrier to adjust the billing start date to the client’s satisfaction.
MSA Negotiation
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Pre-negotiated best-in-class terms and conditions into the MSA before first draft was delivered to the client.
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Significantly reduced “redlining” time.
Inventory of Services
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Client had MPLS, DIA, POTs lines, PRIs, SIP trunks, and LD services from 5 different carriers.
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Through an effective inventory analysis by Serviam, client was able to consolidate services, significantly improve its network design, and reduce costs by over 20%.
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Project managed the network migration and continued to provide ongoing invoice reconciliation and trouble ticket support.
“Thank goodness we had Serviam to advocate on our behalf. They’re able to get to people and levels of influence within [our provider] that we never would be able to.”
- CFO of Financial Services Firm