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Serviam's Lifecycle Approach to Technology Vendor Management is a Proven Solution for Succ

Our Process

Serviam's lifecycle management process builds long-term relationships with clients and provides one simple, stable point of contact for managing business technology vendors. It's the joy of sharing the journey with our clients and seeing them succeed that drives our company forward.

Lifecycle Management at Serviam

Lifecycle Management is the way we solve complex business technology problems and build long-term partnerships. It’s a process that supports every step of the journey with your technology vendors by providing:
 

  • A clear view of your existing inventory, vendor relationships, technological footprint, and expenditures

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  • A roadmap detailing how to execute technological change and ensure alignment with your strategic plan

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  • A governance process for measuring and managing your contractual environment on an ongoing basis​

During the pre-sales phases of examining your Business Challenges, Solution Development, and Deal Negotiation, we can see potential for your voice or data network you might never have imagined.

 

  • We provide a unique understanding of what’s possible on the vendor side with pricing structure and contract flexibility.

 

  • Our independence gives us leverage to find the best possible solution for you among competing providers.​

​When the deal is done, we’re still with you for Solution Deployment. We provide our expert Support Team to project manage your implementation. Along the way, our far-reaching industry relationships become crucial when resolving problems on your behalf.

 

After all of that, we provide Ongoing Support, acting as an extension of your IT team and partnering with you to tackle the next challenge in managing your telecom and IT vendors. 

A Detailed Look at
Lifecycle Management at Serviam

Business Challenges

  • Establish organizational goals and overall business objectives.

  • Evaluate current environment (legacy network, applications, and equipment) and its alignment with organizational goals and business objectives.

  • Take into consideration future business direction and business requirements.

  • Identify gaps and desired outcomes from investment in IT infrastructure.

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Solution Development

  • Develop and evaluate solution alternatives that meet the technological, financial, and risk-mitigation objectives of the client.

  • Compare solutions on an “apples-to-apples” Total Cost of Ownership (TCO) basis.

  • Leverage your internal technical skills and resources to ensure sustainability in managing the chosen environment.

  • Serviam can represent all carrier and service provider solutions so clients do not need to deal directly with multiple providers.

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Deal Negotiation

  • Obtain best possible pricing for the desired solution through a managed competitive bidding process and by leveraging Serviam’s unique insight into carrier pricing models.

  • Ensure contract includes industry-leading SLAs and conditions that take into account client’s unique business requirements.

  • Identify potential “hidden” or “soft” costs which can dramatically impact the TCO associated with your deployment and negotiate terms and conditions which can help protect from common occurrences.

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Solution Deployment

  • Provide project management support.

  • Address technical, contractual, and logistical issues through effective collaboration with carrier.

  • Ensure installed solution meets all technical, performance, and economic objectives.

  • Ensure best possible potential for deployment, minimizing impact on your staff and meeting business delivery timelines.

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Ongoing Support

  • Provide monthly invoice reconciliation and submit billing disputes as necessary. (extra service)

  • Consolidate financial reporting to ensure complete visibility into budget impacts. (extra service)

  • Escalate trouble issues as necessary.

  • Provide MACD support.

  • Manage contractual adjustments as business needs change.

  • Provide quarterly business reviews to ensure ongoing validation of solution performance and viability.

"They’ve been really responsive when we’ve needed something. They step in to whatever extent they can. They’ve even said, ‘Hey we didn’t actually negotiate this contract for you, but we might be able to help escalate this issue for you anyway.’”

- CEO of Wi-Fi Service Provider

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